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Business Profile

Express Tire & Auto Service

"We Give The Best Brakes & Fix Everything"

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Location

Business Name: Express Tire & Auto Service

Address: 433 Main Street

City: Watertown

State: Ma

Zip code: 02472

Phone: 617-924-8473

Fax: 617-924-1982

Email: expresstire@aol.com

Website:www.expresstireinc.com

Our Services

Alignment

Brakes

Mufflers

Shocks

Tune up

Tires

Oil Change

We provide you with FREE loaner cars

 

Business Promotions

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General Information

10. Company Overview: We will walk you through the proper procedure of inspecting your brakes and also the importance of installing quality parts that are crucial to proper braking. We also provide a lifetime warranty with our brake pads. We provide you with FREE loaner cars. We can provide you with all necessary maintenance without effecting your warranty for $100's of dollars less than the car dealer. Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome.


11. Company History: Family owned and operated since 1999. Our pledge to you is simple. We sell only high quality products and services, and we guarantee your satisfaction. If you have a problem with any purchase, we will fix it or refund your money. Your trust is important to us, and we will work hard to earn it.

OUR CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.


12. Type of Business: Complete Auto Service & Tires


13. Year Established: 1999

14. Type of Organization: Corporation

15. Number of Locations: 2

16. Client Testimonials:

I had some work done on my car at Express Tire this week - This was not the first time I've brought my car in for service and it certainly won't be the last.  Being a woman, sometimes it's hard to find a trustworthy place to have your car worked on, as most garages see you as giant dollar sign, because they assume you know nothing about cars.  I never got this impression from your staff.  Not only were the Express Tire employees helpful, but they were also funny, and pleasant to deal with on a personal level.  You remained in constant communication with me throughout the day, and were also very understanding of my financial situation in terms of how much the work would cost on my car and never once did you try to sell me something I didn't need.  Not to mention, it makes it almost painless to get work done to your car when you can get a free loaner car, and you're not even more stressed out trying to figure out how you're going to get to and from the garage!  I just wanted to say thank you for doing great work, and making me feel so much better about the whole process.  Not only will I be back for more work, but I will also be telling my friends and family about the great service I received.  I especially would like to thank Ray and Darren, for being so easygoing and patient with me the 5+ times I called during the day while they had my car! 
Best Regards,
Jessica G
Business Development

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After researching snow tires online I decided to stop by Express Tire and see what they had to offer. The place was clean, the staff were professional, courteous, and very knowledgeable when recommending tires for my car. Having a rear wheel drive two seater it was really important that I get some quality tires as my car was a sled during the first snow storm. I spoke with Darren and after a quick assessment of my vehicle I was off in a loaner car (which was very convenient) and have been very happy with the way the tires have performed during the latest snow storms. I’m very satisfied with the service I received and it was a much better experience than buying online for the same price I would have paid, it was actually slightly less!

Thank again Express Tire,
Daryl

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This is the best car repair experience I have ever had. I called in the middle of the day, was told I could bring my car in right away, and was offered a loaner car, which I really needed. They were expecting me when I checked in, called back very soon after to let me know the price of the new muffler (less than originally estimated), and also advised that I needed 2 new tires. I got a great price on the tires, and my car was ready to be picked up before 5 pm (I brought it in after 1). When I picked up the car, they greeted me by name (I have family members who can't always do that), reviewed the repairs and future service recommendations, and their service policy: tires come with a lifetime rotation and balance every 6000 miles, and lifetime free flat repairs; mufflers have a lifetime free replacement warranty.

Thank you,
Aurora W.

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I recently came to Express Tire & Auto to get two new rear tires and have my wheels aligned and balanced. After dropping my car off and returning to work I received a call from you saying that your mechanic believed that the rods on the front wheels were loose and needed replacement. I saw my bill mounting past $400.00 and quickly returned in the car that you had graciously lent me and requested that you stop the maintenance.
When I saw that you already had my front tires off and the new tires mounted on the rims, I thought I was going to get an argument about how I was obligated at that point to purchase the tires. There was no argument. I thought I was at least going to get a request of some financial payment for allowing me to use your company car, and for the time the mechanic had spent working on my car. "No problem, there's no charge" was all I heard.
Please accept my thanks for your kindness and display of honest business ethics.

Sincerely,

Shepard P. Collins

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I am writing to commend the outstanding service that I recently received at Express Tire. Express Tire was recommended to me by my sister who had recently received exceptional service. The service personnel at Express Tire were extremely helpful and accommodating from the minute I walked in the door.
Aside from being extremely courteous, professional, timely and efficient, the service people at Express Tire were honest in their explanation of the problem I had encountered. I can assure you that I will be back for service from your facility. In addition, I will highly recommend Express Tire to others.

Sincerely,
Kelly Mitchell

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I'm writing this letter to show my appreciation for the manner in which you handled my recent suspension problem. As you know, after both rear shocks were replaced by your shop, I had the misfortune of having a shock fail and punch through the bracket that was supposed to hold it in place. No sooner did I get in touch with Ray at your shop than I was reassured that you would hold true to the honorable business practice that I have come to associate with express by ensuring that my vehicle would be fixed and once again safe to drive without worry. Throughout the process of fixing it, Express maintained communication with me on the status of the repair, and even went so far as to provide me with a replacement vehicle so that I could continue to get to my day work as an EMT for the City of Boston.
Thank you again for maintaining the highest standards care and business ethics. I will continue to recommend your shop to my friends and associates as a place to go to get thorough honest repairs.
Sincerely,
Gregory Bogosian
Owner, OneHuman Computer Systems

17. Hours of Operation:

Monday - Friday 7:30 a.m. - 5:30 p.m.

Saturday 7:30 a.m. - 2:00 p.m.

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